Customer Support

We answer the most frequently asked questions by our shoppers

Hotelity addresses your doubts

Shopping with Hotelity

The clock ticks slower than usual when you expect your online delivery. But with Hotelity receiving your order is quicker and systematic. Depending on your product selection your order will be delivered.

Most products are delivered within 48-hours, however, some products that are out of stock have a waiting period that is mentioned in the information section.

Hotelity account helps you shop quickly and therefore we encourage you to create an account and cut the hassle of feeding information repeatedly. Simply visit this link and create your account.

P.S: You’ll also be notified about our mystery sale and exclusive Hotelity offers.

Not available at your shipping location? Well, it’s simple to change your shipping address. Update your account section with the new address you’d like to receive your order on. Our team will be notified regarding this change and will ensure we contact you soon.

Alternatively, you can also drop us an email at or call us on +971 50 688 2362 and let us know the new address. Shipping address cannot be changed once the order has been delivered. We’re always happy to help our customers!

What makes us unique from the rest is- FREE UAE DELIVERY! Enjoy free delivery on all products purchased (more than AED 300) through debit/credit card. Cash on delivery is free for customers who spend more than AED 300. Now that’s what we call savings. Save more while you shop more!

The world is our playground and we aim to provide customers with products from across the globe. Currently, Hotelity ships across the UAE. We plan to take the love for F&B products on a global level very soon. Stay tuned as we aim to reach the world.

Why just settle for a few when you can get more at a better price? Yes, Hotelity gives shoppers the option of purchasing in Bigger quantities. We offer attractive deals on bulk buying. Customers can also call our helpline and get more information on their requirements.

Be it your dream café opening or even your canteen requirements or large party orders, Hotelity makes shopping easy, quick, and reliable. No more long waits or ‘cash and carry’ regime.

We all love the touch, feel, and display of F&B products. You can call our helpful customer service desk and schedule an appointment to visit our warehouse and inspect the goods before placing an order. At Hotelity you get what you see.

More information

Refund and Exchange

If you change your mind and wish to refund your product/s, the following criteria are imperative to receive a refund.

• The products should be unused, unopened, and in an original state.
• Goods cannot be returned once received by the delivery personnel, the return must be made only through Hotelity’s management channel.
• Hotelity team member must be informed about the reason for return.
• Once the return is confirmed by the Hotelity team, goods will be couriered by the customer to Hotelity’s registered address. (Hotelity will not bear the charges for the return shipment).
• Once the goods are received, they will be checked by our executive and then the decision for refund will be considered.
• The return amount will be initiated within 45 working days of raising the request.
• Return will be made in the original mode of payment.
• The final decision of accepting the return solely lies with Hotelity.

We are confident that once you receive your order, you’d not want to exchange but instead order more. However, we are driven by superior experience for all shoppers, for hygiene reasons we do not entertain the exchange of products. Should you wish to get a refund on your product/s, kindly read the above section.

FREE UAE Shipping

FREE Delivery on Selected items.(Current Neoz Campaign Excluded)

Premium Quality Products

Quality is a priority for us. All our products are authentic and sourced from global designer brands.

100% Secure Checkout

Credit Card / Debit Card / Cash on Delivery

Prompt Delivery

We offer 4 working days delivery on selected products.(Neoz Campaign Excluded)

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